FAQ

Please note, information on FAQs is subject to change

HOTEL PACKAGES

While the Stagecoach Festival is all-ages, our partnering hotels do have age restrictions. For most hotels, you must be 18+ to check-in while your guests can be under 18. Select hotels are 21+, please check your specific package details before purchasing. 

Three-night packages check in on Friday, April 23rd and check out on Monday, April 26th. 

Stagecoach Shuttle pick-up/drop-off zones will be in convenient locations throughout the valley; however, the exact location will be provided closer to the festival lineup announcement. The shuttle is not guaranteed to pick-up/drop-off at your specific hotel, and you may need to walk or rideshare to the closest stop. You can view all shuttle stops  HERE. 

Yes – you can break up the cost of any Hotel Package by taking advantage of our payment plan at the time of purchase! Split up your purchase into six (6) equal payments. The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $50 per person fee to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please log into your Stagecoach Hospitality account HERE to do so.

Please note - If a payment attempt fails after three attempts, your order will be canceled. 

No, hotel packages cannot be listed or purchased through the waitlist. 

AXS will mail your festival wristband and Stagecoach Shuttle passes to you closer to the event date. 

Seating assignments will begin in the Spring of 2027 prior to wristband shipments being mailed out. 

Please contact our Guest Services Team to update the shipping address on file, no later than 3/1/27. 

Room upgrades are not available through 100x Hospitality. If you would like to upgrade your room type, we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. 

Please note - Your name will not be in the hotel’s reservation system until much closer to the event, so you will need to wait until then to request an upgrade. 

To add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.

 Once you’ve booked the additional night(s), please reach out to our Guest Services Team with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. 

While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability. 

Hotel occupancy is based on the package sold - for two, three, or four guests. We cannot allow additional people above the package occupancy to occupy the rooms. 

Please contact our Guest Services Team after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. 

Please have both your and your friend’s order numbers with you when you call. 

Please note - Proximity requests are subject to availability and are not guaranteed. 

Standard hotel check-in times apply and are often not guaranteed until 3PM or 4PM. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12PM. 

If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening. 

All hotel packages include Any Time, Any Line passes to take you to the festival and back each day. Any Time, Any Line pick-up/drop locations will be at convenient stops in the valley; however, the exact location and shuttle timing will be provided in the pre-event email we send about 1 week before your check-in date. 

Please note - Not all hotels will serve as a direct Any Time, Any Line pick-up stop and you may need to walk or rideshare to the closest shuttle pick-up location. Shuttle stops can be viewed HERE. 

While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. We have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible. 

Peak shuttle times going to the festival are from 2PM – 5PM and peak times leaving the festival are from 12AM – 2AM. If you are riding during these times, you may experience extended wait times. 

Our number one priority is to get all guests safely to and from their destination. 

No. 100x Hospitality’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from 100x and its partners. 

Please see our Purchase Policy for more detail. 

All packages are sold as non-refundable. However, transfers are available until Friday, April 9th, 2027.

Please refer to our Purchase Policy for complete details. 

An optional XCover ticket protection add-on is available during the purchase process.

To request a name change or transfer, the original purchaser must contact our Guest Services Team. Please include the full name and email address of the transfer recipient. 

Transfers are free within the first 24 hours of purchase; a $100.00 fee applies after that window. 

Please note - Requests must be submitted at least two (2) weeks prior to the event. No changes will be accepted after Friday, April 9th.

PAYMENT PLANS

Yes – you can break up the cost of any hotel package by taking advantage of our payment plan at the time of purchase! Split up your purchase into six (6) equal payments. The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $25 fee per guest to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. 

If the credit card on file needs to be updated for future installments, please log into your Stagecoach Hospitality account HERE to do so.

Yes, you can break up the cost of your Safari and Safari BYO RV packages by taking advantage of our payment plan at the time of purchase! Until Monday, June 22, split your purchase into four (4) equal payments. After June 22, payment plan structure is subject to change. 

The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $25 fee per guest to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please log into your Stagecoach Hospitality account HERE.

Please note - Payment plans are not available for Safari Yurt & Residence packages. These packages must be paid in full. 

If payment on an installment fails, you will receive an email notification from 100xStagecoach and your card will automatically be charged again 7 days later. 

If that second attempted charge fails, you will be automatically charged 7 days after that. 

If that third attempted charge fails, your order will be cancelled. No exceptions. 

It is your responsibility to manage your payment plan and to check your credit card and bank statements for charges. To update your payment method, please log into your Stagecoach account HERE

SHUTTLES

Shuttles to Stagecoach will run from 1PM - 8PM, return service will end 60 minutes after music ends. 

Shuttle stop locations can be viewed HERE

Stops range from about 5 to 25 miles away from the Polo Grounds, without traffic. While we have taken many precautions to circumvent festival traffic, we cannot account for area traffic or weather delays. However, we have several routes to and from the grounds that avoid most festival traffic and will get you there and back as quickly as possible every time. 

Please refer to our website for the most up-to-date list of shuttle stops for each weekend. Times will be available closer to the festival. All stop locations can be viewed HERE

Peak shuttle times going to the festival are from 2PM – 5PM and peak times leaving the festival are from 12AM – 2AM. If you are riding during these times, you may experience extended wait times. 

Our number one priority is to get all guests safely to and from their destination.

While we are unable to guarantee restrooms on the shuttles, there will be restrooms as soon as you get off the bus in our shuttle lot. 

Kids 10 and under can ride the shuttle complimentary with their parent/guardian. Their parent/guardian must have their own purchased shuttle pass. 

The festival’s Will Call is located at the Indian Wells Tennis Garden. The address is: 

78200 Miles Avenue
Indian Wells, CA 92210

Without having your shuttle pass in hand, to get to the Will Call you may need to utilize a rideshare service.

Once receiving your shuttle pass at the Indian Wells Tennis Garden, you can ride the shuttle to the festival. 

It is just about a 10-minute walk from the shuttle lot to the entrance! 

Yes, we do have wheelchair accessible shuttles. Please reach out to our Guest Services Team with your information and hotel as soon as possible, so we can best accommodate you. 

All shuttle lines will be clearly marked with the properties that the specific line is going to. There will also be 100x staff to direct you to the correct loading area. Your shuttle line will be labeled clearly. 

Any items found on the shuttle will be brought to the festival’s main lost and found. 

We cannot accurately predict exactly how long it will be, but please be assured that we will work very hard to get the buses out as quickly as possible. Again, it is our goal to keep you satisfied throughout the weekend. We will have our full fleet of vehicles running directly after the show to get you back to your hotel in a timely manner. 

Peak shuttle times going to the festival are from 2PM – 5PM and peak times leaving the festival are from 12AM – 2AM. 

If you are riding during these times, you may experience extended wait times. Our number one priority is to get all guests safely to and from their destination. 

Our shuttle passes will most likely be sold out by the time the festival rolls around, so we encourage you to purchase your passes early. 

No. 100x Hospitality’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from 100x Hospitality and its partners. 

Please see our Purchase Policy for more details. 

Shuttle passes are not transferable and cannot be reissued if lost. 

Once you have it in hand, it should be treated as cash, and you must pay to replace it, pending availability. 

Replacement passes will need to be picked up at the festival main box office. 

Safari

 
The following FAQs apply to all Safari guests.
 
Additional BYO RV specific FAQs follow below HERE
 
Additional Safari Yurt & Residence specific FAQs follow below HERE

 

 

Yes! All Safari packages include Festival Passes. 

Tent, Tent Lounge Combo, and BYO RV packages have a choice of Corral Pit, C1, C2, C3, or Rhinestone Saloon. Yurt and Residence packages have a choice of Guest Passes or C1. All pass types are limited and subject to availability.

Unfortunately, we are unable to mail out any Safari Passes. We will have an on-site check-in where these will be redeemed. Please stay tuned for all check-in details as we get closer to the event.

You will receive your Safari parking pass, as well as your Festival passes in the mail from AXS.

Seating assignments will begin in the Spring of 2027 prior to wristband shipments being mailed out.

All campers must be 18+ or accompanied by a parent or legal guardian. Every camper must have a Festival Wristband and a Safari Wristband to be scanned upon entrance to the festival perimeter. A legal guardian is NOT a parent giving a note to an older friend or sibling. That is NOT an option. 

A guardianship is a legal relationship created when a person or institution is assigned by the court to take care of minor children. 

Children of all ages must have the same ticket type as adults to camp in Safari.

Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. 

If you’d like to inquire about adding additional guests to your reservation, please reach out to our Guest Services Team and we will present your options, pending availability. 

Safari check-in will open on Thursday. The latest you can check out of Safari camping is the Monday after the event by 12PM. We will be sending an email as we get closer to the event date that will disclose more specific check-in and package details. Stay tuned! 

We can adjust your layout from one (1) Queen bed to two (2) Queen beds until mid-March, availability permitting. 

To submit a request, please reach out to our Guest Services Team.

Golf Cart transportation runs 24 hours a day, with limited service approximately 1 hour after the show ends until 8AM. While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth. 

Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. 

Please note - There is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend.  Otherwise, you won’t be able to get back in until after 2AM. 

No, only Safari guests will be permitted into the Safari campground. 

Yes!

No, restrooms are shared amongst all Safari Tent, Lounge and BYO RV guests. There will be air-conditioned restrooms and shower trailers available throughout the weekend. However, Yurt and Residences come with dedicated restrooms and showers. 

Tents do NOT lock. Lounges do lock. If you have valuables, it is recommended that they be locked in your Lounge (if your package comes with one) or your vehicle. 

We will be serving Breakfast and Late-night snacks in the Safari Saloon daily. 

Yes! One Parking Pass is included with all Safari accommodation. We will send you more information regarding parking closer to the event.

The parking lot is located directly adjacent to the campground. You will have easy access to your car throughout the weekend.

You are guaranteed to have 1 parking pass per order. However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. 

Please note -  They will not be 100% guaranteed and should be purchased beforehand or in your initial safari purchase process. If you need to add a parking pass to your order, please reach out to our Guest Services Team.

*Additional fees apply

Due to the exclusivity of the program, the Safari area is not listed on any official Stagecoach map. However, directions will be provided to you as we get closer to the event date. Our Safari campground is located on the festival site. 

Please reference the camping policies on Stagecoach's festival site for campground policies by clicking HERE.

All packages are sold as non-refundable. However, transfers are available until Friday, April 9th, 2027.

Please refer to our purchase policy for complete details. 

An optional XCover ticket protection add-on is available during the purchase process.

To request a name change or transfer, the original purchaser must contact our Guest Services Team. Please include the full name and email address of the transfer recipient. 

Transfers are free within the first 24 hours of purchase; a $1,000.00 fee applies after that window. 

Please note - Requests must be submitted at least two (2) weeks prior to the event. No changes will be accepted after Friday, April 9th.

Yes, you can break up the cost of your Safari package by taking advantage of our payment plan at the time of purchase! Split your purchase into three (3) equal payments for a limited time. 

The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $25 per ticket fee to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please log into your Stagecoach Hospitality account HERE.

SAFARI BYO RV

No, only Safari guests will be permitted into the Safari campground. 

We will be sending an email as we get closer to the event date that will disclose all check-in information. 

You will receive your Safari BYO RV parking pass that comes with your package from AXS. Your Safari festival passes will be available for pickup onsite. 

If you are towing in your RV, you will be given a parking pass at check-in for your tow-vehicle. 

If you plan on having your RV delivered to the site, the person whose name is on the Safari reservation must be present at check-in. RV’s that show up without the original Safari site purchaser/renter will be turned away. We recommend that you meet the delivery person at a remote location (such as Walmart) and travel to the site together. Please note that only your RV will be allowed into the tollbooth area for check-in. No additional vehicles can accompany the RV through the check-in process. Please also note that your RV will not be allowed into the check-in lot if you do not have your RV parking sticker posted according to sticker installation instructions and your required “Renter, Borrower or Owner” paperwork*.  

*An RV spot will only be honored if the person who made the Safari reservation is present at check-in wearing a Festival Wristband and Safari Wristband, and possesses the proper paperwork corresponding to the status of ownership of the RV: 

OWNER – Proof of Registration, valid I.D, Safari Wristband and Festival Wristband.  

RENTER – Rental Company Service Agreement. Renter on agreement must be present with Valid ID, Safari Wristband and Festival Wristband. 

BORROWER- Permission letter from the registered owner. Copy of registered owner’s registration and valid ID. RV spot purchasers must be named on permission slip and be present at onsite check-in with valid ID, Safari Wristband and Festival Wristband. 

Tow vehicles are NOT allowed to park in your Safari RV site. You must unhook and park in the designated Safari Tow Vehicle Parking lot.  

The Indio Fire Department has banned the use of all portable generators for the safety of all Safari attendees.  

Only generators that have been factory installed on your RV are permitted. No modification. No personal fabrications. No aftermarket installs. Additionally, even with a factory installed generator you may be asked to shut it down due to the exhaust fumes affecting your neighbor. 

It is strongly recommended to have your freshwater RV tank full and your black and grey tanks empty before arriving at Stagecoach. Potable water trucks will be available with fresh water as well as pump trucks to assist with disposing of RV sewage. These pay services are NOT guaranteed and are available on a first come, first served basis. 

Yes! Check the Parking Map posted a few days before the festival, but note the Safari lot is not fully accessible via bike to other bike routes. Park at your own risk. Do not lock your bike against any fencing or unauthorized objects. It will be removed and considered surrendered. 

All packages are non-refundable. However, transfers are available until Friday, April 9th, 2027.

Please refer to the purchase policy for complete details. 

An optional XCover ticket protection add-on is available during the purchase process.

To request a name change or transfer, the original purchaser must contact our Guest Services Team. Please include the full name and email address of the transfer recipient. 

Transfers are free within the first 24 hours of purchase; a $1,000.00 fee applies after that window. 

Please note - Requests must be submitted at least two (2) weeks prior to the event. No changes will be accepted after Friday, April 9th. 

Yes, you can break up the cost of your Safari BYO RV package by taking advantage of our payment plan at the time of purchase! Split your purchase into three (3) equal payments for a limited time.  

The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $25 per ticket fee to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please log into your Stagecoach Hospitality account HERE.

Safari Yurt & Residence

Yurt and Residence guests have access to personalized concierge services as well as a golf cart driver to use at their leisure. Your driver will take you to/from the stages and campground whenever you’re ready! Golf Cart transportation runs 24 hours a day, with limited service approximately 1 hour after the show ends until 8AM. 

While we will have ample staff and golf carts available to transport you throughout the site, we recommend that you give yourself a comfortable amount of time to get back and forth. 

Yes, you will have access to your car. You will be able to store things in your car as well as take it off site at any point in time to run any errands you may have. Please note that there is a traffic lockdown between 9PM-2AM each day of the festival, so make sure you are back on-site before 9PM if you leave at any point throughout the weekend. Otherwise, you won’t be able to get back in until after 2AM. 

Highest Available Access wristbands will give you exclusive access to the Corral Salon (featuring conveniently located restrooms, grab & go food and drink vendors, full cashless bar), Rhinestone Saloon (includes specialty food & drink vendors, multiple restroom banks, shaded seating areas, and satellite festival merchandise booth), the Rose Garden Saloon (contains shaded hang areas, trees, a beautiful rose garden, additional food & beverage offerings and flushing restrooms), and access to the ultra-exclusive Diamond Saloon (private VIP area that includes food & beverage options, full cash bar, separate VIP restroom facilities, and a variety of seating options). 

We will be serving Breakfast and Late-night snacks in the Safari Saloon daily with options to have breakfast delivered to you each morning. 

They do! Your concierge will reach out to program your lock to a 4-digit code of your choice. 

Yes, each Yurt and Residence will have a private restroom and shower assigned to it. Only the guests in that unit will have access to it. 

No, only Safari guests will be permitted into the campground. 

Yes!

Yes, we will have limited additional Safari wristbands, pending availability. If you already have the maximum amount, you cannot add any more. Each Yurt includes two (2) Safari wristbands with the option to add up to two (2) additional per Yurt or Residence. 

Please note - Residences can only sleep two (2) guests.

You are guaranteed to have one (1) parking pass for your accommodation. 

However, we may have limited additional quantities to distribute at our check-in location for additional vehicles. 

Please note - They will not be 100% guaranteed and should be requested beforehand.  

*Additional fees apply  

All packages are non-refundable. However, transfers are available until Friday, April 9th, 2027. 

 Please refer to the purchase policy for complete details. 

An optional XCover ticket protection add-on is available during the purchase process.

To request a name change or transfer, the original purchaser must contact our Guest Services Team. Please include the full name and email address of the transfer recipient. 

Transfers are free within the first 24 hours of purchase; a $1,000.00 fee applies after that window. 

Please note - Requests must be submitted at least two (2) weeks prior to the event. No changes will be accepted after Friday, April 9th.

Payment plans are not available for Safari Yurt & Residence packages. These packages must be paid in full.